Center for Public and Nonprofit Management

Public Management Academy Projects

Public Management Academy

Public Management Academy Projects
A Component of the Ohio Certified Public Manager® Program

The Public Management Academy (PMA) is a comprehensive management development certificate program for public managers, and a required component of the Ohio Certified Public Manager® Program.

Throughout the Academy, public servants learn and practice the management skills and tools they will need to meet the challenges of the 21st century. The Academy offers a one-year series of customized workshops, creating a “public manager’s toolkit”.

Throughout the program, participants create, develop, and implement a project that will add value to their organization. To graduate, participants must present their project concept, and submit a written paper.


Public Management Academy 6 Projects

Participants from Public Management Academy 6 presented their projects virtually on August 5 and 6, 2021:

Virtual Visionaries
Debra Benton, Gavin Garner, & Terry Wheeler
Cleveland Metropolitan School District
Our project will benefit Cleveland Metropolitan School District (CMSD) students, as well as assist the parents and teachers. We plan to introduce a Virtual Safety Town. This will model the in-person Safety Town format, but in a virtual form that can be accessed by students, parents, and teachers at any time. This will help teach children safety practices at school and in their neighborhoods. The program will reach a multitude of students, and give parents and teachers a reference point so they can oversee the education of these safety practices.

Improvement of Closed-Circuit Television (CCTV) Archive Retrieval Process
Sheneé McCoy-Gibbons
Cleveland Metropolitan School District
Agency: Cleveland Metropolitan School District Department of Safety & Security
Overview: The current process of requesting footage from the CCTV system is antiquated. Submissions are predominately on paper, but are also received via telephone, email, and conversations in passing. This process will be completed digitized and placed on the Departmental website. Requestors as well as CCTV technicians will receive electronic acknowledgement and continued feedback on submissions. This improvement will increase efficiency as well as transparency in the CCTV retrieval process.

Transportation inequality and the effects of spatial mismatch
Nikki Ponder
Greater Cleveland Regional Transit Authority
I plan to explore the problem of transportation inequality or what is known as the transpiration divide from a public transit perspective.  I plan to primarily focus on Cuyahoga County and North East Ohio. I want to study how the lack of mobility effects access to economic improvement, health, and social exclusion.

Creating a Civil Oversight Board for the GCRTA Police Department
Kelly King
Greater Cleveland Regional Transit Authority
What is a civil review board, in short, its primary function is to review complaints or conduct independent reviews of allegations of police misconduct. To try and meet the needs of the GCRTA and its service community by being accountable and transparent. I will compare how other police departments have set up their civil review board to create a board that will work for the GCRTA.

Let’s Get Digital: Modernizing Legislative Retrieval
Amber Joyner
City of Warrensville Heights
The City of Warrensville Heights has no tracking of the city’s legislative records prior to 2002 and all of the legislation is on paper only. The legislative request process is often a difficult one when not enough information can be provided to retrieve older legislation. This project addresses the need for Council and Administration to have a more efficient way to track, request and retrieve legislation. Through data collection, survey and informational interviews, the answer will be clear that it is time to get digital!

Data Mining to Boost Lottery Sales
Azra Gusic
Ohio Lottery Commission
The shift toward data driven sales strategies in the marketplace has created new opportunities to grow lottery scratch-off sales in FY22. My objective is to create an interactive program to educate and engage sales representatives in data mining to generate additional sales in each district. Successful implementation will maximize my region's contribution to the OH Lottery's investment in K-12 education.

Creation of Policy and Procedure Manuals for the City's Architectural Review Board, Board of Zoning Appeals, and Planning Commission
Michael Love
City of South Euclid
My project consisted of creating policy and procedure manuals for South Euclid's Boards and Commissions, specifically the Architectural Review Board, the Board of Zoning Appeals, and the Planning Commission. The goal of the policy and procedure manuals is to provide board and commission members with a clear understanding of their duties and responsibilities. These user-friendly electronic manuals are expected to decrease board and commission members' over reliance on city staff and help them understand their roles without having to refer to the extensive list of codified ordinances. The goal of the manuals is to lead to more efficient and effective board and commission meetings.

Court Professionalization Project
Scott Howard
Perrysburg Municipal Court
The project has several components:

  • The development of a Mission Statement, a Vision Statement and Core Values.
  • An overview of the American Justice System and a brief history of Court Administration.
  • An introduction to Case Flow Management and an overview of studies and research in Case Flow Management.
  • The final portion of my project is the actual data analysis - tracking criminal cases filed in the Perrysburg Municipal Court in order to ensure their timely resolution.

Improving Work/Life Balance for Municipal Employees
Jennifer Kuzma and Michael Mallis
City of Bedford
Private sector offers many opportunities to give employees work/life balance opportunities where public sector employers have not been as open.  Taking lessons learned from COVID-19 shutdowns, are there opportunities to give public municipal employees a better work/life balance?  This presentation will explore options and provide recommendations for municipalities to consider.

LINK Program Expansion
Charlene Jones, Toni Kolawole, Ramona Lowery
Cleveland State University
The LINK Program at Cleveland State University was established over 30 years ago to fulfill the corporate demand for diverse talent in co-ops, internships, and full-time employment opportunities. Participants receive individualized support, mentors, financial assistance and dynamic workshops, which have been instrumental in a graduation rate of 70% (and climbing). The program continues to empower students to leap boldly into their futures. The Bridge (our logo) is the foundation and each beam is a step to success for our scholars. And yet, there are many more students to reach. Please consider supporting our work as we equip current and future LINK scholars for a life without limitations.

Justice Uncovered: Podcasting Through the Lens of Justice
Toni Kolawole
Cleveland State University
Many people are unaware of what actually goes on behind bars, or what happens once individuals are released from incarceration. That's exactly what the podcast Justice Uncovered aims to reveal. In each episode, I focus on magnifying the voices of the unheard in the criminal justice system by sharing the stories of those who have been and still are affected by it; particularly, currently and formerly incarcerated individuals. The goal is to create public awareness of what people experience within and on the other side of the corrections system, thereby inspiring others to stand for true justice in the United States and implement lasting, positive change that encourages unity and treats all people as people.

A Fresh New Look at South Euclid
Ann Marie Donegan & Daniel Subwick
City of South Euclid
South Euclid desired an update in its current web site format and layout.  We are excited to offer South Euclid a fresh and streamline window into South Euclid through a new and improved web site.  This web site will offer a one-stop “glimpse” into a diverse community; diverse in population, businesses, and housing as well as an array of city and community services and outreach.

HOME Base where PAST + PRESENT define FUTURE
Andrea Mitchell
City of Warrensville Heights
Every person, every place has a story. Each story is part of a shared history—a foundation.
HOME Base— Historic Municipal Oriented Education Base is that essential foundation.
As of June 2021, the City of Warrensville Heights was absent a portal or mode to share her story.
More than a historical society, a portal for growth. HOME Base is an interactive resource model for community and municipal growth in The City of Warrensville Heights, via archive, display and discussion of oral, transcribed, pictorial, written and virtual historic content.

Cleveland Metropolitan School District Operations Workorder Process
Ashley Moore & Angela Barnett
Cleveland Metropolitan School District
By restructuring the workorder process this will provide real time updates and confirmation of completed request. In addition, this process will also systematically improve communications and provide a high level of operational excellence. We believe Dude Solutions will provide our staff and external stakeholders a user-friendly product that improves productivity. In conclusion, we believe this will be more efficient and cost effective for the Cleveland Metropolitan School District.


Public Management Academy 5 Projects

Participants from Public Management Academy 5 presented their projects virtually on May 12 and 14, 2021.

Day 1: https://youtu.be/MTOqpiZiIAY
Day 2: https://youtu.be/Fix6LGNiXMg

AL PAL (Avon Lake Police Athletic League) – Supporting the needs of the community
Tim Pinchek City of Avon Lake
AL Pal was created, in conjunction, with a local resident to provide a supplement for facilities, programs and City services in Avon Lake. This presentation will include the timeline detailing the creation of AL PAL and the programs it currently is supporting and future projects in development.

Reimagining Cuyahoga Soil & Water Conservation District’s Stormwater Management Program: A Strategy for Growth and Resilience
Brent Eysenbach
Cuyahoga Soil & Water Conservation District Cuyahoga
SWCD’s stormwater program has been in existence for nearly 20 years with only minor reforms. This project sought to look inward and assess organizational structures, task management, and employee training. The goal was to determine what works, what needs reform, and what should be abandoned in order to develop a stronger program and position the District for future growth opportunities. An extension of the project was to examine how proposed changes enacted for the 2021 program year would additionally benefit the District’s customers; local municipalities.

Police Training, Transparency, and Trust
Sgt. Christopher Pfeifer Greater Cleveland Regional Transit Authority Police Department
This project is for the betterment of the community we serve. The project will explore opportunities for meaningful and impactful policy reforms in GCRTA policing and will seek enhancements for lasting societal change. Using proactive strategies for building community partnerships, we will seek to modify policing culture and develop ways for our officers to deliver fair and impartial services for the community. With enhanced transparency, we will increase community confidence in the GCRTA and the Transit Police Department.

Rethink, Recycling: Recycle Right, Brooklyn!
Councilwoman Kathleen Pucci
City of Brooklyn
Contamination in the curbside recycling stream has become a serious issue for cities. The result has been less options for the disposal of recyclables and increased costs. This program will reduce the contamination in the curbside recycling stream by providing direct education to residents who are not recycling correctly. We received a special grant from The Cuyahoga County Solid Waste District to fund part-time, seasonal staff who will inspect the recycling carts for a total of eight weeks. If the cart contains contaminants, the staff will leave an OOPS tag on the cart explaining the problem, and instructing the resident to correct issue and then place their cart out the following week. We will conduct a pre-and post-audit to measure the level of contamination so we will be able to quantify the improvement.

Simulation Exercises in Empathy
Village of Woodmere and the City of Euclid Police Department
Daphne Evans and Sgt. Vashon Williams
Northeast Ohio serves as a hotspot for tensions that may arise between the community and police. In 2020, the nation was faced with a pandemic and several incidents that further catalyzed divisive tensions that boiled over in May 2020 with riots/protests that devastated downtown Cleveland. These simulations will shed light on the lives of those from disadvantaged backgrounds and law enforcement professionals in order to establish an appreciation for the conditions and/or experiences we may not have an opportunity to directly face in our daily interactions. The goal will be to reduce citizen complaints, encourage officers to police with compassion, and invite citizens to take an active role in understanding and solving crime in their communities in conjunction with police.

The Newly Elected Officials Reference Manual
Mayor Annette Blackwell, Steve Kilo, and Ghazala Ahmad
The Cities of Maple Heights and Strongsville
The goal of this project is to provide helpful reference information for newly elected officials. This manual contains a Table of Contents which organizes documents to clearly explain or provide additional information for the duties and responsibilities of their new roles.

PLAAY on the Move - Go Baby Go: Integrating an Online Scheduling Solution
Elena Grigore, Angelia Green, and Tariq Mohammed
Cleveland State University
The scope of this project entailed improving operational efficiencies for the PLAAY on the Move – Go Baby Go program at Cleveland State University. By integrating a new action-oriented scheduling system for program staff that also supplies client website access to online scheduling options. The use of Microsoft Bookings for the online scheduling system prompted development of a user reference guide to aid program staff in understanding scheduling features. In addition, website enhancements such as modernized aesthetics and content reorganization were made to improve virtual experiences and highlight program attributes. Customized surveys designed for program staff and clients will supply continuous feedback and data analysis for future program improvements.

Caught Off Guard: How to Not Do Crisis Communications on the Fly
Jamie Mason
Rocky River Public Library
Don’t get caught off guard when the media shows up. Rocky River Public Library was recently featured on both Channel 5 News and 19 News in Cleveland, Ohio. This project will address crisis communications best practices and techniques using the Rocky River Library as a case study.

Transparency in Budget: Where the Dollars Make Sense
Danielle Clark Cuyahoga County and the ADAMHS Board
This project reviews the current biennial budget process as outlined by the Office of Budget & Management within Cuyahoga County’s Fiscal Office. Phase 1 of this project creates a more transparent and streamlined budget process that allows for more collaboration between OBM and County agencies. Phase 2 would involve implementation of the budget process which would begin Spring 2021, due to my transition to one of the County’s outside boards (ADAMHS), this phase will explore ways to integrate the County’s biennial budget process into ADAMHS’ yearly budget development. Phase 3 will involve a review of the process and its success and effective within the organization.

Precise Prints
Laverne Austin, Daniel Rivera, and Matthew Reutter
Cleveland Metropolitan School District
Since 2006, At the Cleveland Metropolitan School District, the Department of Safety and Security has been administering fingerprints for the school district. We have fingerprinted potential new hires, all current employees for compliance and licensure, contractors, volunteers, and students to ensure effective background checks for those who will be around the youth & future leaders in Cleveland. We used over 20,000 sheets of paper per year, which caused significant delays in processing new hires, not being able to read handwriting, faulty equipment, constant network issues, costly supplies, not enough manpower, and long waits which caused the district tons of money. With COVID, we faced another challenge, how to do all the above safely, while ensuring social distancing and sanitizing of the facilities and equipment.

Payment Plan Process Improvement
Majlinda Marku
Northeast Ohio Regional Sewer District
The objective of this process is to align payment plan standard operating procedure with process workflow and automate tracking and reporting. The primary goals for this project are to streamline the process by utilizing financial system to standardize payment plan standard operating procedures, create real time reporting to aid collection processes, establish step review and audit trail, store electronic documentation and improve staff’s time management. The new process will eliminate snail mail around departments increasing efficiency and eliminating the risk of lost papers, reduce manpower significantly to record and track everything manually, establish records and history on customer accounts and to aid customers’ need faster and more accurately.


Public Management Academy 4 Projects

The 2019-2020 cohort presented on March 4th, 2020 at the Maxine Goodman Levin College of Urban Affairs. Click here to view a video of the project presentations: Part 1 | Part 2. Project summaries are listed below:

Munis Process Improvement Project
Michael Dalby, Amiya Hutson, Oliver Reyes
Cleveland Public Library
There is no uniform understanding and expertise from managers regarding our internal requisition software (Munis). With the Library Director's permission, we sought to streamline processes or seek alternatives to the Munis system. We also wanted to create an in-depth training program for staff. 

Vendor Performance Management 
Ryan Fogliano
Greater Cleveland Regional Transit Authority (RTA)
Using the information in our 2-system database to create a real time report that can help eliminate faulty vendors and increase vendor performance.  With this vendor management tool, we will have the ability to promote quality products and on time deliveries while decreasing RMA’s and financial waste due to lost time and service to our customers.  Our main goal with this tool is to improve the RTAs ability to provide safe reliable transportation by creating a more efficient service strategy.

Automation of Account Adjustment and Lien Invoice Creation 
Orjada Gecaj
Northeast Ohio Regional Sewer District (NEORSD)
The objective of the new process is to automate account adjustment and lien invoice creation. This would allow for increased accuracy, efficiency and time management. The primary goals for this project were to streamline the process, increase accuracy and free time for billing staff to dedicate to other processes and projects. The new process will be completed by one person and will take 1-2 hours to complete, including testing and report creation.

2020 Vision for 2030 
Mayor Bill Koons
The Village of South Russell
"2020 Vision for 2030" is the development of the strategic plan for South Russell Village to occur during the summer of 2020.  To prepare myself for the development of the village's strategic plan, I implemented an information gathering process from all members of council, department heads, citizens serving on village advisory boards, and community members.  The information gathered is being focused and sorted to create 3-5 key issues to be addressed when building the strategic plan.

Streamlining the Internal and External Permit Process in the Use of CMSD Buildings 
Lamont Dodson, Crystal Franklin, Willie Morris
Cleveland Metropolitan School District (CMSD) and Cleveland State University (CSU)
The permit process for the rental of building space belonging to the Cleveland Metropolitan School District was an arduous, tedious process that involved several departments, steps, and lacked a clear-cut protocol.  As a result, there were logistical and financial systems that had to be in place as well as an immediate need for an electronic process.  In this project, we created a process that is streamlined, user friendly, and more cost efficient for the district.  It is our hopes that the new system will decrease permit processing errors, be more user-friendly for the community, and decrease unnecessary spending for the district.  

Standardized Project Scheduling 
Larry Surber & Ben Wright
The City of Westlake
The focus of this project is to develop a standard projected base scheduling of resources for projects. Currently, each department has their own process with no understanding of the other departments needs and internal scheduling. This project will create a standard process for scheduling projects for all departments. 

Snow and Ice Operational Efficiency 
Tab Gordon & Kenneth Holland
Bainbridge Township
Our project examines ways to increase the efficiency of our current snow and ice operational plan using emerging technologies and out of the box thinking.

Vendor Consolidation: Facility Services 
Frank Corlett
The City of Solon 
The goal of the project is to reduce expenditures and increase efficiency by consolidating common facility requirements. By decreasing the number of parallel vendors used City-wide we can effectively reduce workflows, purchase orders, time and budget obligations. In selecting pre-defined vendors for specific relatable facility requirements, we put money back in the department’s hands through cost divergence.

The Creation of a "Levin Management Fellowship" ProgramGenerating public value through engaged learning 
Alexandra Higl
Cleveland State University (CSU)
To cultivate the next generation of public and nonprofit leaders while assisting organizations on real-world projects, the Center for Public & Nonprofit Management proposes the creation of a “Levin Management Fellowship Program”. This initiative is designed to equip and empower the next generation of public and nonprofit leaders.